A follow up about John Lewis

Now, where were we all that time ago, before life got so complicated?
You may remember, or probably won't, ages ago at the end of this post, which came in my previous crisis-free life, that I'd left a load of stuff in John Lewis. Well following on from that I would like to say how fantastic the store can be. There are many reasons for this. Obviously it has many pretty, shiny, stylish and desirable things all laid out in attractive displays. It has many departments on many floors containing virtually everything you could need in all areas of your life, and, of course, it has a haberdashery department. Only in a parallel universe could I dream of being able to shop there regularly.
But it's so much more than the products they've got - it's the way they treat customers. I feel like I matter to them - nothing is too much trouble and so far all the assistants I've met have been unfailingly attentive and helpful without being pushy. It seems to be how shopping should be, and used to be in the past when people had time and a smile for you.

But I wasn't prepared for what happened following my experience of losing my stuff in my brain-less daze. Well I did ring up the day I lost the bag and there was no trace of anything, but even if there had been I'd have had to go and get it, or replace it all, so off I set on an 8am bus (that's very early for me on a Saturday) and got there just as the store was being unlocked the next day. I made my way to an assistant to explain brainless daze and forgetfulness and she took me to haberdashery to see if anyone had handed my ribbons in, but they hadn't. But the manager was there and overheard and told the assistant to take me up to Customer Services and.....if my bag hadn't been handed in he told her to ensure that all my items were replaced free of charge. Can you believe it? Of course he had heard me say 'small bag' and knew it was haberdashery rather than Jaeger/Jigsaw (as if) but even so I'd spent getting on for £20 and was quite overwhelmed at their offer to replace it all when I was the one who'd lost it.
In the end when we got upstairs yes somebody had indeed handed my things in - I couldn't really imagine anyone wanting to run off with tailors chalk, embroidery threads and a thimble but you just never know.
So faith in human nature is restored, and I like John Lewis even more. And so I bought these very nice mugs from them - I fell for the bird as always.


Archie liked the unpacking of them as you can see from the first photo. He's been enjoying wrapping Christmas presents as well. I haven't enjoyed this as much as he has.